“You can’t scale without focusing on all three elements of people, process, and technology. Too many books and Web sites feature the flavor of the day technical implementation to fix all needs. Vision, mission, culture, team composition, and focus are the most important elements to long-term success. Processes need to support the development of the team and need to reinforce lessons learned as well as rapid learning. Technology, it turns out, is the easiest piece of the puzzle, but unfortunately the one people tend to focus on first. Just as with complex math equations, one simply needs to iteratively simplify the equation until the component parts are easy to solve.
People and organizations are more dynamic and demanding. Although there is no single right solution for them, there is an approach that is guaranteed to work every time. Start with a compelling vision mixed with compassion and hope, and treat your organization as you would your garden. Add in goals and measurements and help the team overcome obstacles.
Process development should focus on those things that help a company learn over time and avoid repeating mistakes. Use process to help manage risks and repeat superior results. Avoid process that becomes cumbersome or significantly slows down product development.”
—Michael T Fisher & Martin L Abbott, The Art of Scalability: Scalable Web Architecture, Processes, and Organizations for the Modern Enterprise.
