“When you hear complaints from team members, determine if they are contributing-complainers or dead weight.

Pay attention to complaints from people with skin in the game.”
—Dan Rockwell.

“You’re on your own when people feel excluded and disrespected.

Invite people to participate early and often.”

—Dan Rockwell.

“How you occur to others – when you show up – reflects the future of your relationships.

Leaders who never screw up aren’t worth following.

Leaders who own their failures learn empathy for others.”
—Dan Rockwell.

“It’s not patient to tolerate poor performance. It’s neglect.

Patience with poor performance eventually becomes permission to perform poorly.

Approval becomes abuse.

Develop a plan to solve issues.

Don’t simply declare that you expect things to change.”
—Dan Rockwell.

“Nearly 300 people have died climbing Mt. Everest.

Some didn’t quit when they should.

Goals can kill you.”
—Dan Rockwell.

‘Obstructionists ask questions to block progress. One employee said, “When I don’t want to do something, I start asking lots of questions.“‘

—Dan Rockwell.

“Lousy leaders focus on what’s wrong with you.

Turn your complaining tongue on yourself if you enjoy complaining about others.

Under-performing leaders complain about others. But nothing changes until you focus on your performance first.”

—-Dan Rockwell.